Case Studies
My UX design projects across diverse industries.
B2B
SaaS Platform
Usability Improvement
Creating a User-Focused Solution for Complex Facility Booking Needs.
Impact
- Support tickets reduced by nearly 70% due to clearer feedback and fewer booking errors.
- Booking efficiency increased by 50%, allowing officers to complete tasks faster.
Design System
Design Tokens
Documentation
A Token-Driven Component Library to Reduce Handoff Friction and Ship Faster.
Impact
- Screens assembled from reusable components instead of one-off builds.
- Screen build time reduced by ~25–35% across key flows.
Utility App
Real-Time Tracking
Mobile App Redesign
Revamping the CEB mobile app payment flow with Smart meter integration.
Impact
- User testing achieved 90% satisfaction by fixing billing and navigation pain points through intuitive design and real-time tracking.
- Key improvements include faster payment sync, tutorials, simpler setup, and dark mode for better accessibility.
